Virtual Service Desk includes:
Software Support
• Desktop Operating Systems – Microsoft Windows 2000 and up
• Office Suites – Microsoft Office 2000 and up
• Email Clients – Microsoft Outlook 2000 and up
• Browsers – Internet Explorer 6 and up, Mozilla Firefox
• Third Party/Proprietary Software
• All third party and proprietary software will be supported on a best effort basis.
PC and Network Services
• PC and network troubleshooting
• Handheld device configuration and troubleshooting
• Administrative tasks
• Software installations
• Virus/Spyware removal
• File/Folder restores